Refund policy

Eligibility for Returns

Return Window: You may request a return within 30 calendar days of the delivery date.
Product Condition: Items must be returned in original, unused, unwashed, and resalable condition, with all original packaging, tags, and accessories intact. Used, damaged, or modified items without confirmed factory defects will not be accepted.
Non-Returnable Items: Custom-made / personalized goods and clearance final sale items are non-returnable and non-refundable.

 

How to Initiate a Return

Contact our support team at support@domiqut.com to submit a return request. Please provide your order number, return reason, and related photos if needed.We will review your request within 48 business hours and send a return confirmation via email.Do not send back any items without our written approval.Once your return is approved, we will issue a return shipping label and detailed return instructions by email.

Official Return Warehouse Address：5521 SCHAEFER AVE, CHINO, CA 91710-9070, United States

Return Shipping & Fees

1. Product Quality Issue / Damaged & Defective Items
For items received with factory defects, damage or quality-related issues:
We cover all return shipping fees and related handling costs.
You will receive a 100% full refund with no restocking fee, no handling fee, and no hidden charges.
2. Personal Preference Returns
(Including but not limited to: dislike of style, size mismatch, color difference, comfort preference, or buyer’s remorse)
Return is allowed within the valid return window.
We will provide a pre-paid return label for your convenience.
The actual return shipping cost plus a 6% restocking & handling fee will be deducted from your final refund.

Refund Processing

After we receive and complete the product inspection, we will initiate your refund within 5–7 business days.
All refunds will be issued to the original payment method. Please allow an additional 3–10 business days for your bank or payment provider to process and post the funds.
Refund Calculation
Quality defect & shipping damage: Full purchase price refund
Personal preference return: Original purchase price − 6% handling fee − actual return shipping cost

Exchanges

We currently do not offer direct exchange services.
If you need a different size, color or style, we recommend returning the original item in accordance with our return policy and placing a new order for faster and smoother service.